Terms and Conditions

Terms and Conditions

Terms and Conditions – hbadaeurope.com

Welcome to hbadaeurope.com (the “Website”), operated by Iveta Protusova (“we,” “us,” or “our”). By placing an order on this website, you agree to the following Terms and Conditions.

1. General Information

These Terms and Conditions govern all purchases made through www.hbadaeurope.com. We reserve the right to update or modify these terms at any time without prior notice.

2. Products

hbadaeurope.com specializes in the sale of physical products. All prices are listed in EUR (€) and include VAT where applicable. We make every effort to ensure that product descriptions, images, and prices are accurate, but minor differences may occur.

3. Orders & Contract Formation

By placing an order, you make an offer to purchase products under these Terms. Once your order is submitted, you will receive a confirmation email. A binding purchase contract is formed when we send you an order confirmation.

4. Payments

Payments are securely processed using credit/debit cards (Stripe) or other available methods. All transactions are encrypted and comply with PCI-DSS security standards.

5. Shipping & Delivery

We ship orders to European Union countries using UPS or equivalent couriers.

  • Processing time: 1–2 business days after payment confirmation.

  • Delivery time: typically 2–7 business days after dispatch.

  • Delays: delivery times may vary during discounted or special sale periods; customers will be notified by email.

  • Tracking: customers receive tracking details once their order has shipped.

  • Responsibility: hbadaeurope.com is not liable for courier delays or events beyond our control.

For discounted or special sale items, shipping times may differ. Customers will be contacted directly via email with updated delivery estimates.

6. Right of Withdrawal

EU customers have the right to withdraw from the purchase within 14 days of receiving the product, without providing a reason. To exercise this right, please contact us at support@hbadaeurope.com. Returned products must be unused, in original packaging, and complete.

7. Returns & Refunds

If the returned item meets our return conditions, we will issue a refund using the same payment method used for the original transaction. Return shipping costs are the responsibility of the customer unless otherwise agreed.

8. Warranty & Claims

If you receive a defective or non-functional product, please email support@hbadaeurope.com. You may be asked to provide a description of the issue and a photo or video. We will repair, replace, or refund the product according to EU consumer protection laws.

9. Liability

We are not responsible for delivery delays caused by the courier or for damages resulting from improper product use.

10. Contact Information

Iveta Protusova Address: Dubova 17, 010 01 Zilina, Slovakia Email: support@hbadaeurope.com Website: https://www.hbadaeurope.com